Quick answers
Frequently Asked Questions
Find clear answers to the questions our customers ask most.
How do I place an order?+
Choose a product, add it to your cart, complete your delivery details and select a payment method at checkout.
How can I track my order?+
Sign in to your account and open the order details page to view the latest order status.
What payment methods do you accept?+
Available payment methods are shown securely during checkout, including cash on delivery and configured online payment options.
How long does delivery take?+
Delivery time depends on your location and the selected shipping method. The applicable delivery charge is shown at checkout.
Can I request a return or refund?+
Yes. Contact support with your order number and explain the issue so our team can review the return or refund request.
Can I change or cancel my order?+
Contact us as soon as possible with your order number. We will try to help before the order is processed for delivery.
How can I become an eflix entrepreneur?+
Open the Entrepreneur registration page, submit your details and wait for admin approval before accessing the entrepreneur dashboard.
Do I need to keep product stock?+
No. You can promote selected products and submit customer orders through the available selling tools.